Free returns for orders over 70€, applicable to all clothing products and accessories.
If your order doesn't meet your satisfaction, no problem! You have 30 days from the delivery date to contact us at firstname.lastname@example.org to discuss your return.
We find it important to discourage returns to avoid unnecessary emissions and pollution. The returned product will be reintegrated into stock, unless defective, to prevent material and waste wastage.
To proceed with your return, we only need the order number (found in the order confirmation email) and information about the product(s) you want to return. We will then send you the return label to affix to the package, and after coordinating with you on the day and time of the pickup, we will contact the courier. For orders under 70€, the return shipping cost is the customer's responsibility.
NB: In the event that you are not available at the agreed-upon location, day, and time, and if not communicated promptly and in advance, the courier's cost for the unsuccessful delivery will be at your expense.
From the moment of delivery, you are responsible for the condition of the products. Products must be intact, undamaged, unworn, and unstained. Ensure they do not carry the scent of smoke, perfume, deodorant, or detergent. Do not wash the products in any way, and be careful not to damage them when trying them on. Your returned product will be put back on sale, so handle it with care.
Products must be in the packaging they were in when you received them, including labels and any other possible components. The packaging is an integral part of the product.
To request return authorization, send an email to email@example.com specifying the order number and the products for which you want to request a return.
After agreeing on the address, date, and time for the pickup by our courier, we will contact them to schedule the appointment according to the agreements made.
Once your return is delivered to us, we will proceed to replace the product with one of your choice or refund you through a voucher of the value of the returned product. Cash refunds are not provided.